Refunds will be issued back to your original payment method within 7 business days once your return is approved and processed.
Ordering And Account
No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for future purchases.
Orders are typically processed within 1–2 business days after payment is confirmed. Once shipped, you’ll receive a confirmation email with tracking details.
Shipping And Delivery
You will receive your tracking number via email once your order has been shipped.
Please look out for an email titled “Shipping update for order”, which includes your tracking link.
You can track your order in two ways:
Option 1: Click here and enter your order information.
Option 2: Check your shipping confirmation email for the tracking number and direct link.
Please Note
Make sure your email and Order ID are entered correctly. If you’re still unable to track it, feel free to contact us
Tracking information may take some time to appear for the following reasons:
– The tracking number has just been created. It can take 3–5 business days for tracking data to be updated due to system delays between package scanning and online visibility.
– In some cases, the parcel won’t be updated in the system until it arrives at a local hub near its destination.
📩 If your tracking hasn’t been updated for more than 7 business days, please contact us for immediate assistance.
Orders containing multiple items may be shipped in separate packages due to different production times or fulfillment centers.
You will receive a separate tracking email for each shipment.
Please Note
You are only charged once for shipping at checkout.
Please double-check your shipping address before confirming your order.
Zekbay is not responsible for delays or failed deliveries caused by incorrect information provided during checkout.
Although most packages arrive on time, unexpected delays can occur due to weather, courier issues, or other factors.
If your shipment is significantly delayed, we will notify you as soon as possible.
Payments
In Homepage, Product pages, and your Cart, the price shows in your currency so it can be easier for you to consider a purchase.
However, once you reach the Checkout page, both your subtotal and Tax fee (if any) will be converted back to US dollars and you will be charged in US dollars.
Currently, we accept the payment securely through PayPal.
At checkout, your payment will be processed in US dollars, regardless of the currency displayed during browsing.
Returns And Refunds
If you need to cancel or modify your order, please reach out to us via email within 24 hours. Our Customer Support team will verify whether your order is still eligible for cancellation.
Please note
Cancellations requested more than 24 hours after order confirmation may not be accepted.
For more details, please refer to our Returns & Refund Policy.
If you received a defective or incorrect item, please email us at [email protected] with a clear photo showing the issue. Our team will assist you promptly with the next steps for a replacement.
Other Questions
Currently, we only ship within the United States. International shipping may be added in the future.
You can contact us at [email protected] or by filling out the form on our Contact Us page.