We want you to be completely satisfied with your purchase. If for any reason you are not, please review our return and refund policy below.
Order Cancellation
You may cancel your order within 24 hours of purchase. After 24 hours, the order will be processed, and cancellations will no longer be accepted. If you wish to cancel within this period, please contact us immediately at [email protected] with your order number.
Eligibility for Returns
You can return items within 30 days of receiving your order, provided the items are in their original condition (unworn, unwashed, and with all original tags attached). Personalized or customized items are non-returnable unless they arrive damaged or defective.
Return Process
1. Contact Us: Email us at [email protected] within 30 days of receiving your order to request a return. Include your order number and reason for the return.
2. Ship the Item Back: Once your return is approved, please send your item to the following address:
Return Address
88 Carriage Lane, Destrehan, LA 70047, United States
Please note that customers are responsible for the return shipping costs unless the item is defective or incorrect.
Inspection & Refund: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
Partial Refund for Minor Issues
If your item has a minor flaw that doesn’t affect its usability, we may offer a partial refund. Please reach out with details and photos, and we will work to find the best solution.
Refund Process
Approved refunds will be processed within 7 business days and will be credited to your original payment method. Please allow 5-7 additional business days for your bank or credit card company to process the refund.
Non-Refundable Items
• Customized or personalized products
• Gift cards
• Items marked as final sale
Exchanges
If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. Exchanges are subject to availability.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us with photos, and we’ll arrange for a replacement or refund at no additional cost.
Important Notes
• Ensure your return package is securely packed to avoid damage during shipping. We are not responsible for lost or damaged return packages.
• Orders not canceled within the 24-hour window will follow our standard return process.
For any questions regarding returns, cancellations, or refunds, please contact us at [email protected]. We’re happy to assist you!
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